Network Operations Professional | CompTIA Certified | VET TEC 2.0 Technology 6 Professional
Job-ready candidate from DSDT College with verified training in Professional 6 Program, hands-on experience, and demonstrated skills in Network Infrastructure Monitoring.
Candidate readiness
Professional summary
Network operations professional with 10+ years of hands-on experience in infrastructure monitoring, fault analysis, LAN architecture, and IT systems support. Demonstrated track record across enterprise environments including NOC operations at Blackbaud and enterprise IT support at Hanger Inc. Holds CompTIA Network+ and is pursuing a full CompTIA certification suite (A+, Security+, CySA+, Linux+) plus AWS and Azure through DSDT College of Detroit Technology's Professional 6 Program via VA VET TEC 2.0 funding. Targeting roles in Network Administration, Systems Administration, and Cybersecurity Analysis in the Austin tech market.
What I bring
Experience
Delivers technology infrastructure assessments and cost-effective upgrade recommendations for small and midsize business clients. Designs and implements LAN architecture and fiber optic upgrades, improving operational throughput for client organizations. Introduced Shared Services models to home office and small business environments, consolidating resources and reducing redundancy.
Maintained maximum uptime for enterprise clients by continuously monitoring network infrastructure — CPU utilization, memory, IIS server health — across a 24/7 NOC environment. Executed error recovery and fault analysis for service-impacting events, consistently meeting SLA commitments. Trained and mentored newly hired Network Operations staff, establishing departmental consistency and reducing onboarding time. Administered Active Directory accounts and maintained technical WIKI documentation fo
Provided enterprise-level technical support across a corporate IT catalog, with specialization in diagnosing and resolving infrastructure degradation. Managed hardware and software assets including VoIP systems and physician-specific prosthetic applications across multiple locations. Contributed to IT process improvement initiatives and supported execution of key business technology projects.
Performed Tier I and Tier II troubleshooting and junior network engineering tasks across a nationwide infrastructure. Maintained DSL connectivity for 900+ offices nationwide, ensuring consistent service availability. Used SolarWinds to monitor, alert, isolate, and resolve network performance issues and outages in real time.
Assisted in nationwide deployment of broadband services for medium-sized business clients. Configured, installed, and documented remote broadband routers with focus on VPN and IPsec network architectures.
Student-reported experience, submitted as part of a DSDT-reviewed profile.
Skills
Student-reported skills, listed on a profile reviewed and published by DSDT College.
Education & training
Trust & verification
This profile completed DSDT College’s staff review and publishing workflow. Items marked “student-reported” reflect information the student provided.
Résumé
Mark’s complete résumé, with contact details, is shared on request. Tell them about the opportunity and they (or a DSDT administrator) will approve or decline.
Get in touch
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